Steps to Resolve Network Connectivity Issues: A Beginner's Guide

Experiencing network issues can be particularly frustrating when you're not sure where to start.

Created by: Daniel Ogunsemowo /

Vetted by:

Otse Amorighoye

Steps to Resolve Network Connectivity Issues: A Beginner's Guide

Experiencing network issues can be particularly frustrating when you're not sure where to start. This guide will walk you through simple yet effective steps to diagnose and fix common network problems, ensuring that your internet connection is restored quickly and efficiently.

Before You Start

Check WiFi Symbol: Look at your device's status bar. Is the WiFi symbol visible? If not, WiFi might be disabled or you might be in airplane mode.

Basic Device Checks: Ensure your device is not in airplane mode, and that WiFi is turned on. These simple checks can save you a lot of troubleshooting time.

Step 1: Identify the Problem

Determine if the problem is isolated to one device or affects multiple devices. For instance, if the internet works on your phone but not on your computer, the issue likely lies with your computer.

Step 2: Check Physical Connections

Make sure all network cables and power cords are securely plugged in. This includes your modem, router, and any connected devices.

Step 3: Restart Your Network Devices

A simple restart can often resolve connectivity issues. Turn off your modem and router, wait about 30 seconds, and then turn them back on.

Step 4: Verify Network Settings

IP Configuration: Check that your device is set to automatically obtain an IP address.

DNS Settings: Ensure DNS settings are set to be obtained automatically unless you have a specific reason to use custom settings.

For more information on DNS settings, check out our guide on How to Diagnose Network Connectivity Issues.

Step 5: Check Device Settings

Network Drivers: Update your network drivers to ensure they are not causing connectivity issues.

Specific Symptoms: If the internet works on one device but not another, the issue could be related to device-specific settings or hardware.

For help with updating drivers, refer to Essential Tools for Hardware Diagnostics.

Step 6: Run Built-in Network Diagnostics

Utilize your operating system’s troubleshooting tools to diagnose issues:

  • Windows: Network Troubleshooter in the settings menu.

  • macOS: Network Diagnostics tool from the WiFi status menu.

Tool Mention: Tools like 'ipconfig' are helpful for advanced troubleshooting — don't be afraid to use them. We explain these in How to Troubleshoot Wireless Network Connectivity Issues in 10 Steps.

Step 7: Isolate the Issue

If possible, connect other devices to your network to determine if the issue is widespread or localized to a single device.

Step 8: Check for Interference

Move your router to a different location to minimize interference from walls, large metal objects, or other electronics like microwaves and cordless phones.

Step 9: Test with Multiple Websites or Services

If some websites are accessible while others are not, this might indicate a DNS issue. Try changing your DNS server to Google ( or Cloudflare (

Step 10: Contact Your ISP

Don't hesitate to contact your ISP if you're unable to resolve the issue. Remember, even pros reach out for help sometimes! It’s important to ensure there isn’t a larger issue affecting your service.

Check Out Our Network Cabling Services

For more detailed assistance with your network setup and maintenance, explore our Network Cabling Services to ensure robust and reliable connectivity.


Following these steps should help you troubleshoot and resolve most common connectivity issues. Remember, some problems are simpler than they seem, and sometimes a quick check or a restart is all it takes. If you continue to experience issues, professional help from your ISP or a network technician might be necessary.

By following this guide and utilizing additional resources such as Steps to Resolve Network Connectivity Issues: A Beginner's Guide, you can maintain a stable and efficient network connection.