Why AmorServ Professional Services?
Expertise
Expertise
Expertise
Both as a business & by each individual technician, we hold a vast array of technical expertise, with qualifications from countless vendors & tech-brands.
Adaptable
Expertise
Expertise
Our client’s needs can differ considerably from project to project, which is why our approach & resources are adaptable to the specific need, project or challenge at-hand.
Global
Expertise
Navigation
Our reach spans multiple key population centers around the globe. If your project requirements are distant from your core business / IT operation, we’ve got the boots on the ground
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Team-Backing
Navigation
Rely upon our expertise and hands-on industry knowledge to navigate through a forever evolving landscape of technology.
Team-Backing
Team-Backing
Team-Backing
Each of our technicians are backed by the support of a structured, experienced team that come together to achieve the core project goals.
24/7 MAINTENANCE
When solutions fail, we can be there right away to repair or swap out parts. Same-day, next-day, and pre-planned maintenance is available 24 hours a day, seven days a week.
Need a resource in 4 hours?
AmorServ provides customers with flexible SLA options: When solutions fail, we can be there right away to repair or swap out parts. Same-day, next-day, and pre-planned maintenance is available 4 hours, 6 hours, 8 hours, Next business day, 24 hours a day, seven days a week.
Our 24x7 service team will deploy suitable engineers to meet customer requirements. We work with our customers to provide the best possible solutions within your budget.
Your company's uptime is critical. When it comes to solutions that fails, onsite service is a critical component of your support strategy. AmorServ understands the importance of system support, maintenance, and service. Our on-demand services take care of all logistics and on-site support. Don't get "shipwrecked."
AmorServ provides cost-effective, end-to-end services related to support, maintenance, and break/fix programs. We can handle the logistics of getting qualified personnel onsite to complete your mission, whether it's parts replacement, onsite troubleshooting, or warranty repair. We only bill when we are dispatched, and we have documented rates for every SLA from coast to coast.
Smart Hands
Smart Hands is a technical support system that allows technicians stationed on-site to respond quickly to problems that may arise in your data center. Unlike certified technicians, they are not required to be trained or recognized to specialize in a specific technology.
Our technician can be dispatched quickly to perform services under the supervision of a remote resource. While this service is applicable to any type of hardware, it is most used for infrastructure-based work on servers, storage, and networking.
FEATURES AND BENEFITS
On-site assistance
Manage business operations, get on-site technical support.
Physical Audit Service
Get information on your infrastructure assets and cable connectivity.
24/7 support availability
AmorServ have technical personnel on-site 24/7 for technical support.
Leverage AmorServ solution for all your Smart Hands needs. We provide
- Equipment Installation Services
- Rack and Stack Services
- Troubleshooting
- Remote Management
- Cabling Services
- Logistics Support
- Asset Management
We offer fast and reliable smart hands services anywhere in North America. From multi-site installations to complex deployment projects, we can help!
DESKTOP SUPPORT
Desktop support is a category of support in information technology (IT) that deals with repairing desktop and laptop computers as well as other connected devices, like personal digital assistants (PDAs).
Desktop support, as opposed to other levels of IT support, frequently comes to the client to assist with computer repair. This support group is typically contacted when physical repairs, such as hardware or software configuration, are required.
The desktop team oversees any installations and startup processes as new users may experience difficulties with computer startup. AmorServ team assists users, who are typically business users, in moving their computer workstations and will help get all the affected computers up and running afterward.
Dispatching a technician to the user’s workspace to help troubleshoot and remediate a desktop hardware, desktop software, or networking problem.
IMAC
IMAC stands for Install Move Add Change. The term is used in IT management and summarizes the services that are important in a job's life cycle. From the start, new employees must have access to information systems and a functional IT workstation (Install). Moving to new business premises or locations should be simple and painless. Hardware and software upgrades or changes to an existing IT system (add / change) must be completed in a timely and appropriate manner.
AmorServ provides end-to-end IMAC Services to ensure minimal disruption to your business continuity, with minimum downtime and in the most cost-effective way. Install, Moves, Add and Change& Disposal Services for all IT Assets.
Relocating your business or moving work-spaces is no simple task. You need to move quickly to get your team back up and running, but that can be challenging while you’re trying to safely relocate your expensive assets like office hardware, servers, and IT equipment. That’s why AmorServ is here to help with a team of dedicated and highly skilled technology-relocation experts.
Benefits of AmorServ IMAC Services
Nationwide Moving Support
AmorServ can help you relocate to a new area, building, city, or state. AmorServ provides professional moving assistance throughout the continental United States. We offer moves during regular business hours, after hours, and on the same day.
Qualified Personnel
The AmorServ team, comprised of certified technicians and highly specialized technology experts, will prepare and plan the setup of your new location, disconnect and reconnect all of your technology, and even install any new equipment.
End-to-End Relocation Support
AmorServ provides complete project support. We'll collaborate with you from the start to ensure that every aspect of your move runs smoothly. AmorServ also provides specialty and custom moves, such as relocations of call centers, network closets, and financial centers.
Professional Installation
Professional installation services from AmorServ-certified IT technicians will protect your investment, increase the longevity of your equipment, and reduce the risk of future downtime.
Flexible + Affordable Moving Services
How can we help?
- Project Management
- Disconnection
- Unpacking
- Setup Planning + Preparation
- Re-connection of Equipment
- Installation of New Equipment
And More
Preventative Maintenance
Preventive maintenance is the act of performing regularly scheduled maintenance activities to help prevent unexpected failures in the future. Put simply, it’s about fixing things before they break.
Types of preventive maintenance
Usage-based preventive maintenance
Usage-based preventive maintenance is triggered by the actual utilization of an asset. This type of maintenance considers the average daily usage or exposure to environmental conditions of an asset and uses it to forecast a due date for a future inspection or maintenance task.
Calendar/time-based preventive maintenance
Calendar/time-based preventive maintenance occurs at a scheduled time, based on a calendar interval. The maintenance action is triggered when the due date approaches and necessary work orders have been created.
Predictive maintenance
Predictive maintenance is designed to schedule corrective maintenance actions before a failure occurs. The team needs to first determine the condition of the equipment to estimate when maintenance should be performed. Then maintenance tasks are scheduled to prevent unexpected equipment failures.
Prescriptive maintenance
Prescriptive maintenance doesn’t just show that failure is going to happen and when, but also why it’s happening. This type of maintenance helps analyze and determine different options and potential outcomes, to mitigate any risk to the operation
AmorServ can assist you on a monthly, quarterly, or semi-annual basis, dispatch a technical resource to perform diagnostic tests on hardware and clean it up to help ensure optimal performance throughout its life cycle. This is very common with POS hardware (point-of-sale), kiosks, and printers. We provide World-class maintenance and support, when and where you need it
RF Surveys and Design
The United States and Canada have become more mobile as a result of the implementation of Ekahau WiFi heat mapping and design, as well as remediation, LTE 4-carrier RSSI/RSRQ optimization, and 5G and 6G mid-band optimization.
Because of the scope of our operations, we are able to provide wireless survey services that are prompt and accurate. We are experienced in carrying out wireless surveys in a wide variety of environments, including indoors and outdoors.
Our services include:
Predictive Survey, Pre-deployment Survey, and Post-deployment Survey
Wireless Design
AmorServ has the know-how to create a wireless network that satisfies capacity, performance, and coverage standards. To design, analyze, optimize, or troubleshoot your wireless networks, our team of WLAN experts use Ekahau. Regardless of whether you require a predictive, passive, or active wireless survey, AmorServ will record your current wireless environment and create a better environment, globally.
Asset inventory
Asset inventory is the process by which an organization lists and describes the assets it owns. This can include a variety of assets, ranging from tangible fixed assets like property and equipment to intangible assets like intellectual property.
AmorServ team specialize in physical wall-to-wall inventories of IT equipment, onsite gathering of information on hardware and software assets: make/models #s, serial #, software version, etc.
Our Inventory Specialists are thoroughly trained and experienced in equipment identification, allowing them to quickly recognize and capture all applicable product information.
We recognize the only way to maintain a high level of accuracy is to have a full-time team of Inventory Specialists who are trained and knowledgeable in the identification of equipment in each area of an organization.
- Desktop Computers
- Laptop Computers
- Tablets
- Printers
- Monitors/Servers
- Routers
- Controllers
- Gateways
- Switches
- Firewalls
- UPS
- Storage Devices
- VOIP Telephony
- Audio/Visual Equipment
Book a discovery session to see how we can better serve your needs
Installations & Rollout Services
We specialize in the installation of Kiosks, Digital Menu Boards, Outdoor Signage, POS, and other products as a preferred service provider to OEMs. AmorServ offers a nationwide installation service for OEM-manufactured hardware. Retail, hospitality, medical, and other markets are served.... To create custom deployment programs, we work directly with OEMs and End Users (buyers).
Our ability to translate your specifications into a precisely defined, standardized order of work that our team of technicians can use to deploy and maintain your product, is what makes us successful. Our knowledgeable helpdesk provides technical support and specific answers to all of our technicians, ensuring that the work is completed to your standards.
AmorServ is the top provider of scalable, repeatable solutions from coast to coast. We give our clients access to a web portal with real-time updates, information about their service tickets, updates, sign-off forms, photos, and other relevant documents.
To better understand your installation requests. AmorServ assigns you a dedicated Project Manager. As a result, we can create a comprehensive SOW and ensure that all your requirements are well documented and met during the installation process.
Each technician assigned to your project goes through a thorough training program for your specific hardware installation. Before being assigned to your project, all technicians must successfully complete the dedicated training course and receive a certificate of completion.
Structured Cabling
To brag a little, our cable runs are absolutely stunning. AmorServ structured cable installations are efficiently designed and neatly installed no matter where the cables go—in the walls, above ceiling tiles, or in floor-to-ceiling support poles. We do this not because you will see the cables every day (you will not), but because you should never have to look at them at all.
Our experts understand that, while neatness is important, thoroughness—with all connections made correctly and completely—is equally important. They understand that a faulty connection may not cause problems for months or even years. When this happens, the time and money spent tracing the problem can be significant.
Whether your project requires an end-to-end solution from Panduit, Ortronics, or any of the many reputable, warrantied manufacturers we represent, our certified professionals will match the cabling design and execution to your equipment. Our project managers will ensure that every cable, jack, cabinet, and rack is installed flawlessly and in accordance with the specifications—and they will keep you updated on our progress at all times.
AmorServ can also handle all IMAC service for your data center and office. Our team of experts is fully qualified to assist you with the implementation of the solution, whether you require data center relocation, rack, and stack hardware installation, or changing your data center equipment.